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Evidence Guide: MSFFL3058 - Provide advice to customers on floor coverings

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSFFL3058 - Provide advice to customers on floor coverings

What evidence can you provide to prove your understanding of each of the following citeria?

Develop and maintain knowledge of flooring products and services

  1. Research current information on floor covering products and services from authoritative sources
  2. Identify characteristics of floor covering products and services using available product and service documentation
  3. Document and maintain information on floor covering products and services in a format consistent with organisational requirements
  4. Use knowledge to improve quality within personal work areas
Research current information on floor covering products and services from authoritative sources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify characteristics of floor covering products and services using available product and service documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document and maintain information on floor covering products and services in a format consistent with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use knowledge to improve quality within personal work areas

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify customer needs

  1. Question customers in detail and use active listening to determine product and/or service requirements
  2. Offer accurate technical and/or specialist advice to the customer to support sales activity and customer understanding and decision making
  3. Establish customer's financial limitations and expectations for flooring product purchase
  4. Discuss and confirm customer needs based on information gathered
Question customers in detail and use active listening to determine product and/or service requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Offer accurate technical and/or specialist advice to the customer to support sales activity and customer understanding and decision making

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish customer's financial limitations and expectations for flooring product purchase

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss and confirm customer needs based on information gathered

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend flooring products and services

  1. Make recommendations consistent with organisational requirements and customer needs
  2. Promote advantages of product and organisation based on knowledge of produce features and services offered
  3. Verify evidence in support of recommendations and present in a suitable format
  4. Estimate impact of activities from verifiable customer feedback sources
Make recommendations consistent with organisational requirements and customer needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote advantages of product and organisation based on knowledge of produce features and services offered

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify evidence in support of recommendations and present in a suitable format

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Estimate impact of activities from verifiable customer feedback sources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge